Customer Help

Our happiness team is always here to assist.

Orders and Shipping

Many of our products are sourced direct from the manufacturer which lowers costs and improves environmental efficiency. However, this does impact the time it takes to receive your order. Typical shipping times are 2 – 4 weeks, but could be quicker. Be on the lookout for “Overseas Shipping” in the product description, in which the above will apply.

If you are looking for a speedier shipping option, we do stock limited localized inventory in North America. Please look for or filter for items with the “North America” shipping descriptor in their product description.

Creating an account helps track your purchases and keeps you updated on new styles, specials, and discounts. You can create an account during checkout or by clicking on “My Account” in the menu header.

Once orders are placed, there is a limited period of time where your shipping address may be changed. Login to your account by clicking the “My Account” button above and if the order is still processing, you will be allowed to update your order. Otherwise, please contact us using the form below and we will do our best to help you with your transaction.

You will receive an email with your tracking number when your order is shipped. Simply click the link in your email to track your package or login to your account at

All credit card processing is done through our third-party providers, Paypal and Stripe. We do not store or see any of your credit card information at any point in time.

Yes, sales tax will be added on to your order depending on your state’s tax requirements (sorry, it’s the law).

We presently only ship to USA, Canada, and most western-European countries. If you order from a non-accepted country, we reserve the right to reach out to you for additional information or supply a refund.

In order to expedite product orders, many items will be shipped separately.

All purchases from Exclusively Adorable will show on your credit card or bank statement as from “Hey Brands.” This is the legal name of our e-commerce company.


If you have any questions about this or any of your charges, please get in touch with us using the form below.

Returns and Exchanges

Refunds are only allowed for faulty products. All faulty products will be required to be shipped back to us for inspection before refunds are approved. You will be responsible for paying for your own shipping costs for returning your item.

If your item doesn’t fit, simply return the unworn item within 14 days of receipt and we will gladly send you an at-cost replacement of the same style.

Well that’s not good! Use the contact form below and attach a picture of the packaged incorrect item and we will send you the correct item right away at no cost to you.

Please contact us using the form below and include a photo of the un-worn, unused damaged product for an immediate replacement.


See our return policy above for further details.

For unopened and unworn items, please mail returns to:
805 N LaSalle Dr #1202, Chicago, IL, 60610.

Before you send your items for return, please use the form below to contact us and let us know the issue with your order.

The easiest way is to use the contact form below. You can also give us a call or text at (617) 286-4814.

In certain circumstances, yes. After you place your order, it takes a few minutes to process and prepare your order for fulfillment. During this period, you may update your order in your account page.

At this time we do not offer pre-orders.

Get in Touch with Us

    Free North American Shipping

    On all orders above $50

    Easy Returns

    14 day return guarentee

    Friendly USA-based Support

    Customer service on your time.

    100% Secure Checkout

    PayPal / MasterCard / Visa